SupportNode, an email support tool, enters closed beta
SupportNode, an email support management tool, has entered closed beta.
When support is handled out of individual mailboxes, nobody can tell who is already on a message, and enquiries get missed or answered twice. SupportNode brings the inbox together in one place, assigns an owner to each enquiry, and has AI prepare a draft reply. It is built so that a small team can have everyone looking at the same view of support from the start.
Currently available as a closed beta.